1. Order Cancellation
1.1 Customers may cancel their order at any time before the items have been dispatched for delivery. Once an order has been shipped, cancellation is no longer possible.
1.2 To request a cancellation, please log in to your account and submit a cancellation request for the relevant order. Upon successful cancellation, you will receive a confirmation email, and any payment made will be refunded to your original payment method within 5–7 business days.
2. Product Returns
2.1 If you wish to return a product, please log in to your account and initiate a return request, clearly stating your reason for return. Return requests must be submitted within 3 business days of receiving the product.
2.2 Our team will arrange for the collection of the product from your address. Please ensure that the product is unused, in its original packaging, and free from any damage, scratches, or marks. The packaging must also be intact and undamaged.
2.3 Upon collection, our representative will inspect the product and its packaging. If the product or packaging is found to be damaged or used, the return may be declined.
2.4 Once the returned product passes inspection, your refund will be processed to the original payment method within 5–7 business days. Please note that shipping or delivery charges may be deducted from the refund amount.
3. Product Exchange
3.1 In the rare event that you receive a faulty item or an incorrect product, you may request an exchange by logging into your account and submitting an exchange request within 1 business day of delivery. Please specify the issue and, if possible, upload a photo of the product or packaging.
3.2 There are no additional shipping charges for exchanges due to incorrect or defective products.
3.3 To qualify for an exchange, the product must be unused and returned in its original, undamaged packaging. Our representative will inspect the item at the time of pickup and may refuse the exchange if the product or packaging is not in acceptable condition.
4. Important Notes
4.1 All return and exchange requests must be made through your account on our website.
4.2 Products that have been used, installed, or are not in their original condition will not be eligible for return or exchange.
4.3 For any questions or assistance, please contact our support team at support@ebearingstore.com or call us at +918079631873 during business hours.
5. 12-Month Warranty
At ebearingstore.com, we stand behind the quality of every bearing we sell. All products are covered by a 12-month free warranty against manufacturing defects, effective from the date of purchase.
Warranty Coverage:
- Covers defects in materials and workmanship under normal use.
- If a product is found to be defective within the warranty period, we will provide a replacement or repair at no additional cost.
How to Claim:
- To initiate a warranty claim, please contact our support team at support@ebearingstore.com with your order details and a description of the issue.
- You may be asked to provide photos or return the product for inspection.
Exclusions:
- The warranty does not cover damage caused by misuse, improper installation, normal wear and tear, or external factors.
For full details or assistance with a warranty claim, please reach out to our support team. Your satisfaction and peace of mind are our top priorities.
We are committed to providing a smooth and transparent shopping experience. Thank you for choosing us for your bearing needs.
