Below are some common questions our customers ask before purchasing from ebearingstore.com.
If you have other questions, please send them to support@ebearingstore.com.
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- Supplier Assurance & Procurement
- Products & Technical Information
- Orders & Payments
- Shipping & Delivery
- Cancellations & Returns
- Pricing & Offers
- Support & Contact
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24-48 hours!
Supplier Assurance & Procurement
How can I be sure ebearingstore.com is a reliable supplier?
We are operated by PMK Industries Pvt. Ltd., a trusted name in the bearing industry for over 20 years. As an authorized distributor, we guarantee genuine products, transparent business practices, and a proven track record of serving thousands of satisfied clients.
Are your NSK and other branded bearings authentic?
Yes, all our branded bearings are sourced directly from authorized channels and undergo strict quality checks. We provide full traceability and documentation to ensure product authenticity.
How do you ensure product data is complete and accurate?
We provide detailed product specifications, datasheets, and compatibility information for every item. If you need additional technical documents or CAD drawings, please contact our support team.
Products & Technical Information
Are the products genuine?
Yes, we only sell 100% genuine, manufacturer-certified bearings.
Where can I find product specifications and data sheets?
Detailed specifications and downloadable data sheets are provided on each product page below the product description.
The product image looks different from what I received. Why?
Images are for reference only. Please refer to the technical specifications and data sheet for exact details.
How do I know if a bearing is compatible with my equipment?
Our product listings include compatibility information. If you’re unsure, our technical team can assist you in verifying fit and function.
Orders & Payments
How do I place an order?
Simply browse our catalog, add products to your cart, and proceed to checkout. You can create an account for faster future orders and order tracking.
What payment methods do you accept?
We accept secure payments via credit/debit cards, UPI, net banking, and other popular payment gateways.
Is my payment information safe?
Yes, all transactions are processed through secure, encrypted and reputed payment gateways. Card details are stored as per RBI guidelines.
What are the steps to buy a product?
Standard Process:
- Add the desired product(s) to your cart.
- Proceed to checkout.
- Enter your shipping and payment details.
- Complete the payment to place your order.
Express Process:
- Click "Buy It Now" on the product page.
- Enter your shipping and payment details.
- Complete the payment to place your order instantly.
Shipping & Delivery
Where do you deliver?
We deliver pan-India. Please enter your pin code at checkout to confirm delivery availability.
What shipping options are available?
We offer Standard Delivery (by road) and Express Delivery. Shipping charges and estimated delivery times are shown at checkout.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email.
How do you handle supply chain disruptions or sudden stockouts?
We update our inventory in real time and notify customers immediately if there are any changes to availability or delivery timelines. Our team will suggest alternatives or provide updates as needed.
Cancellations & Returns
Can I cancel my order?
Orders can be cancelled before dispatch. Log in to your account and request cancellation. If already shipped, cancellation is not possible.
What is your return policy?
Returns are accepted within 3 working days of delivery, provided the product is unused and in original packaging. Please initiate a return request from your account.
How do I request a return or exchange?
Log in to your account, select the order, and follow the prompts to request a return or exchange. Our team will guide you through the process.
When will I receive my refund?
Refunds are processed to your original payment method within 5–7 business days after the returned product passes inspection.
Who pays for return?
If you wish to return a product, please log in to your account and submit a return request within 3 business days of delivery. We will arrange for the product pickup from your address. Please ensure the item is unused and in its original, undamaged packaging. After inspection, your refund will be processed to your original payment method within 5–7 business days. Please note that shipping or delivery charges may be deducted from your refund amount. For full details, see our Cancellation & Returns Policy.
Pricing & Offers
What if I notice a pricing error on the website?
In rare cases of pricing errors, we reserve the right to correct the price and contact you for confirmation or cancel the order with a full refund.
Do you offer bulk order discounts?
Yes, for bulk or corporate orders, please contact our sales team for special pricing.
Support & Contact
How can I contact customer support?
You can reach us via email at support@ebearingstore.com or call us at 918079631873 during business hours.
Do you provide technical assistance?
Yes, our team is available to help you select the right bearing and answer technical queries.
Who can I contact for technical or procurement support?
Our expert team is available via live chat, WhatsApp, email, or phone to assist with technical queries, procurement advice, or any other concerns.
